COMPLAINTS POLICY FOR PARENTS

Ali Public School welcomes suggestions and comments from parents, and takes seriously complaints and concerns they may raise.

A complaint will be treated as an expression of genuine dissatisfaction which needs a response

We wish to ensure that:

  • Parents wishing to make a complaint know how to do so
  • We respond to complaints within a reasonable time and in a courteous and efficient way
  • Parents realise that we listen and take complaints seriously
  • We take action where appropriate

“How should I complain?”

You can talk directly to a member of staff, write a letter, or telephone. Be as clear as possible about what is troubling you. The Principal will make a written record of all concerns and complaints and the date on which they were received.

Any member of staff will be happy to help. It may be best to start with the person most closely concerned with the issue. The form or subject teacher is a good start. They may be able to sort things out quickly, with the minimum of fuss informally. However, you may prefer to take the matter to a more senior member of staff, for example, the Principal or Headmistress.

“What will happen next?”

If you raise something face-to-face or by telephone, it may be possible to resolve the matter immediately and to your satisfaction. In the event that you and the form teacher fail to reach a satisfactory resolution, then you are invited to put the matter in writing to the Principal or Headmistress. We will contact you as soon as possible, to respond to your concerns and explain how we propose to proceed.

The School recognises and acknowledges your entitlement to complain and we hope to work with you in the best interests of the children in our care.